What is one of the most important elements of a discovery session? Keen insights? Not quite. A bingo on the consulting jargon card? Nope. Kim Ehrman argues that it is silence, so we can give space for everyone to think and truly learn from the discussion.

Kim Ehrman describes four key elements of FlexPoint discovery sessions, semi-structured conversations where we know the topic of interest but we truly don’t know what we’ll find out along the way.

The FlexPoint team was fortunate to work with the Girl Scouts of Central Texas leadership and board to craft a three-year strategic plan and roadmap. Paula Bookidis, CEO of GSCTX, shares a bit about her experience, and Kim Ehrman summarizes the effort.

When the choices ahead of you aren’t worthy of a business case or an Eisenhower Box (urgency compared with importance), Kim Ehrman shares three questions to ask as prioritization shortcuts.

Strategy and visioning expert Kim Ehrman shares thoughts on defining a business transformation, including success criteria, risk management, and more. Key outputs of this stage are a future state vision and a transformation roadmap.

Kim Ehrman shares a series of audit questions and tips for success around preparing for the next big turning point in your business, including how your team works together, how you deliver as promised, using strategic stretch roles, and prioritizing finances.

Michael Daehne describes the framework we use when working with new executives to set their team up for long-term success. Using a structured approach helps to make sure we don’t miss an important element among the many details of navigating a new role.

Kim Ehrman draws lessons learned from how Carousel Motor Group built a great team to roll out their pre-owned car-buying experience, Carousel Online. Key to success were customer-centric vision, thoughtfully applied skillsets, and realistic expectations.

FlexPoint Consulting Founder & CEO Michael Daehne explains what employee experience is, why leaders of all organizations should care about EX, and how you can successfully navigate employee experience transformation.

Drawing from personal experience, FlexPoint Consulting Founder & CEO Michael Daehne likens optimizing the user experience and supporting user adoption to “optional add-ons” in cars that are actually crucial to success.