AI adoption expert Steven McPhee discusses how direct reports follow what leaders model, so one skeptical VP can meaningfully slow down AI adoption. That's why we learned to cross-pollinate teams, share real stories, and work across departments.

Steven McPhee shares the sobering insight that three good experiences create an advocate, while three bad experiences will create a vocal skeptic who stalls momentum across entire departments. That's why we engineer deliberate quick wins in AI adoption.

Steven McPhee shares the insight that AI moves too fast for feature-based training to stay relevant, but fluency compounds forever. That's why we stopped teaching "click here, prompt this" and started teaching exploration, error recovery, and peer learning.

Steven McPhee shares practical takeaways from rolling out Microsoft 365 Copilot. This includes learning to start with a short, high-energy sprint, then pivoting to measured reinforcement.

Steven McPhee shares how enthusiasm cascades down from leaders’ own experimentation in Copilot adoption. Instead of a handful of high performers lobbying for a broader rollout, executives lead the charge and tell the story that keeps the investments flowing.

Steven McPhee summarizes eight lessons learned from rolling out Microsoft 365 Copilot to a pilot group of twenty leaders. These aren’t theory or best practices. Just what actually worked.

Building on learnings from a recent Inflect podcast, Kim Ehrman shares how to define desired metrics vividly enough to collaborate with Analytics and IT teams to create or gain access to them.