Typical strategy consultants tell you what to do about a specific challenge, but they don’t actually help you solve it.
Typical staff augmentation firms do the work for you, without training up your team to take on similar efforts going forward.
FlexPoint Consulting is different on purpose.
We want to make you the hero of the story.
We help clients envision, plan, and deliver business transformation. Our goal is two-fold: enable you to succeed in the immediate effort and equip you to apply learnings to future efforts, with our support as needed.
Who We Are
Founded by consulting veteran Michael Daehne, FlexPoint Consulting is a management consulting firm with extensive experience in business transformation, technology modernization, process optimization, and organizational change management. We strive to be true partners to our clients and deliver lasting results.
We Empower & Equip Your Team
For some firms, “success” means selling the next project. We think that’s crazy. Our goal is to co-create a vision and plan with you and “teach you how to fish” so you’re not stuck with consultants forever.
One size does not fit all. We get to know your business before we start pitching ideas, and we work with you to develop tailor-made guidance and deliverables.
We Actually Get to Know You
We Prioritize the “People Stuff”
Big projects rarely fail because of technology. It’s almost always the people stuff. We prioritize human-centered elements like change management, agile coaching, and experience design.
We Strive to Create Lasting Value
Billing hours ≠ creating value. We are laser-focused on delivering results and building your team’s capacity to thrive. (Ask us about outcomes-based contracting, so we win together!)
See the About page for more on our team and approach.
What We Do
Whether it’s transforming your operating model, enhancing the customer experience, leveraging AI and automation to streamline operations, or designing and executing a large-scale digital transformation, our team is ready to jump in and help you navigate the next step in your transformation journey.
We work with clients to:
Defining a compelling vision and achievable strategy for the future
Creating actionable plans to make real progress
Collaborating to achieve what you’re after
Since AI and automation represent the business transformation of our time, we want to be crystal clear on how we equip clients to adopt AI for real business impact. Our AI-specific services include:
Getting started with AI
Integrating Microsoft 365 Copilot into your workflows
We tailor our services to address your specific step of the journey and to meet your unique goals. While these are not the only ways we support clients, we’ve found that these are the best starting points.
See our Services Overview page to learn more about our offerings.
Areas of Expertise
Curious for our point of view on topics like using AI for tangible benefits, actually realizing the value of mergers, and more? We’ve compiled recommendations, frameworks, and resources across several areas of expertise to get things started.
AI & Automation
It’s nearly impossible to miss the hype around generative AI and automation, but it can seem like technology is advancing too quickly to keep up with. If you find yourself wanting fewer complicated techy words and more practical advice, you’ve come to the right place.
The FlexPoint team is passionate about deploying technology in the service of people. So, while we are indeed keeping up with the latest generative AI models, we’re far more concerned with how these advances in technology can serve you and your team. We’ve been through many hype cycles before, and we know how to understand your business needs, match those to potential technology enablers, and chart an achievable path forward.
Read on for our five principles for AI-related initiatives, plus an assessment to determine your best next steps with AI and example use cases to get your creativity flowing.
CXO Advisory
What do you call a consulting service where the CXO just needs someone in their corner? Someone to help bounce ideas around. Someone to drive progress on the really difficult, really important things. Someone to help ensure the leader has the right people in the right seats on the bus to succeed.
At FlexPoint, we act as a trusted thought partner for executives. We help assess the current landscape, prioritize what matters most, and build actionable plans that drive results. Our role isn’t to tell you what to do and walk away. It’s to walk alongside you, offering strategic insight and practical support so you can lead with confidence.
See more of our thinking on this topic, including our six-part framework to set new executives up well for immediate and long-term success.
Visioning & Strategy
Visioning and strategy are about more than setting goals. They’re about creating a shared understanding of where we’re headed and why.
The FlexPoint team emphasizes four key elements in our approach:
Define a compelling vision. Together with our clients, we paint a clear picture of the desired future.
Create a strategic framework to achieve the vision. We identify specific pillars that are needed to accomplish the vision.
Align people, process, and technology for progress. We flag opportunities for the organization to generate value for stakeholders.
Embed accountability and innovation. We establish frameworks for feedback, measurement, and continuous improvement, making sure that organization-wide objectives are mapped to the teams that enable them.
Keep reading to see how we set teams up for success by connecting the aspirational vision with behaviors and outcomes that that show the vision is being achieved.
People & Change
Have you been on a team where the sum is greater than its parts, where there’s electricity throughout interactions, where working hard toward the shared goal can be characterized as, well, fun? We truly hope so.
We are passionate about the people side of change because we want more people to be part of high-performing, well-connected teams that accomplish meaningful goals. This doesn’t just happen: it takes real effort and expertise to accomplish.
We focus on two sides of the people and change coin: organizational change management, as well as operating model and organizational structure. Together these allow us to support team members in adopting specific change and structure an organization for each team to deliver their unique value.
See more of our thinking and approach to people and change, as well as a podcast on how to drive business value through your operating model and org structure.
Product & Agile
Why do we love product management and agile ways of working? Because we like getting things done for and with our clients. In our experience, using product management in an agile manner allows us to collaborate with customers far more effectively than we can using waterfall project management.
If your team is cranking out technology solutions that provide true business value – no matter which approach you use – awesome! We’re not here arguing for change for change’s sake.
But if you see some daylight between what business stakeholders are asking for and what technology teams are able to deliver, read on for more on the what and why of product and agile, as well some immediate next steps you can take to quickly start realizing benefits of these ways of working.
Platform Modernization
Many organizations understandably take a cautious approach to modernizing platforms because most legacy systems are simultaneously complex, rigid, and business-critical. Despite the challenges, platform modernization can be a critical step for an organization to remain relevant to all stakeholder groups.
FlexPoint can help your organization answer the daunting questions of when, why, and how to modernize legacy platforms. More than that, we can work with you to deliver the platform(s) that will serve your organization for many years to come.
Read more on our approach, client success stories, and lessons learned from years of experience.
M&A Integration
A lot of effort typically goes into the consideration, due diligence, and commercial aspects of mergers and acquisitions, but the integration phase after deal close can be underestimated in its complexity and duration. Integration can include everything from employee resistance to leadership attrition, from duplicative processes to fragmented technology, and from operational oversights to cultural clashes.
The punchlist from deal discussions through close and well beyond can see endless. So, we’ve identified the critical activities to prioritize throughout the process, separated by focus area — people, process, and technology — because each deal differs in its mix and intensity.
See more on how we work with clients to protect deal value and help employees from both organizations feel heard, valued, and engaged.
IT Leadership Alignment
Technology is both the reason for disruption throughout many industries and part of the solution to remaining relevant for years to come. According to a recent survey, 82% of CEOs believe their average competitor won’t be in business in ten years unless they update their business model. And over 70% of executives intend to use technology to make these structural changes.
That makes it even more important for IT leadership to be aligned — within the technology team, with business leaders, and with the executive team. Alas, this is easier said than done.
See more on how we actually get on the same page, along with additional resources on driving alignment throughout various stakeholder groups.
The Value We Bring
Working with FlexPoint, clients gain:
We equip your team to move forward self-sufficiently
Confidence
We ask a lot of questions to understand then heart of what you’re after, then we work to address root causes, not symptoms
Focus
We use value- or deliverable-based contracts whenever possible so that we win together
Aligned Incentives
Every client and project is unique, so we customize all advisory, planning, and deliverables to meet your needs
Tailor-Made Guidance
During each engagement, we share tools and knowledge for you to succeed without us after the project completes
Transferable Skills
You’ll save money in the long run through capacity-building, skills development, and reusable tools and templates
Financial Savings
Set up 30 minutes with our Founder and CEO to hear more about how we can make you the hero of the story.
“We engaged FlexPoint Consulting to help us on a strategic planning and roadmap effort and are so glad we did. FlexPoint has the structure and experience of a “Big 4” consulting firm, along with a unique style and flexibility that make them feel like leaders on our internal team rather than external consultants.
Our partnership has yielded an excellent ROI and valuable guidance for our growth journey.”
— Gloria Chan Packer, Founder & CEO at Recalibrate
See our Success Stories page to read more about clients’ experiences with FlexPoint.