Technology Firm Empowered Employees and Delighted Customers
A rapidly growing managed services firm transformed from a legacy command-and-control structure to an Agile delivery model that empowered employees and delighted customers
Driver
A growing managed services firm was struggling with project delivery discipline and quality, resulting in budget overruns and customer frustration
Outcome
The managed services technology firm’s agile transformation unlocked opportunities within the organization and with customers
Enabled more reliable delivery of valuable features for customers
Increased team performance and engagement
Improved collaboration, communication, and overall level of trust with customers
Approach
The FlexPoint Consulting team:
Rapidly assessed current state project delivery challenges
Identified waterfall delivery model and corresponding resource structure as key constraint for effective delivery
Led overall Agile transformation, from upfront org design and talent management changes to internal training, customer education, and ongoing coaching
Partnered with executive leadership to transition from technology-centric approach to Product-oriented mindset
Services Highlighted
“In my current role as CEO at SunStream and in my previous role as CIO at Northmarq, I have worked closely with the FlexPoint team on several digital business strategy & business transformation initiatives.
FlexPoint is a true business partner. They have helped me create a strategic vision, map out business processes, identify technical requirements, and develop change management strategies to lift my organizations to new heights. Their guidance has been invaluable to me.”
— Dan Ritch, CEO at SunStream Business Services